FAQs

Frequently Asked Questions (FAQs)

1. What types of products does Tech Planet offer?
Tech Planet provides a wide range of consumer electronics and technology products including mobile phones, tablets, smart home devices, wearable technology, computer accessories, and more. We partner with trusted manufacturers to ensure the highest quality and latest innovations.

2. Do you offer international shipping?
Yes, Tech Planet ships products globally. Shipping times and costs vary depending on the destination country. International customers are responsible for any customs duties, taxes, or import fees applicable in their region.

3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment’s status. If you experience any issues, our customer service team is available to help.

4. What if I receive a damaged or defective product?
If your item arrives damaged or does not function as expected, please contact us within 48 hours of delivery with photographic evidence. We will provide instructions on returning the item or initiating a warranty claim, as applicable.

5. What is your return and refund policy?
You may return most items within 14 days of receipt for a full refund, provided they are in original, unused condition with all packaging intact. Refunds are processed within 5–7 business days of receiving the return. Certain exclusions may apply (e.g., opened software, hygiene-sensitive items).

6. Do you offer bulk or corporate sales?
Yes. Tech Planet offers special pricing and services for corporate clients and bulk purchases. Please contact our sales department at techplanetinfos@gmail.com for inquiries.